Privacy Policy
Privacy Policy
ABC Car Commercials Ltd. (T/A Callanan Autos) operates the callananautos.ie website, which provides the “SERVICE”.
This page is used to inform website visitors regarding our policies with the collection, use, and disclosure of Personal Information if anyone decides to use our SERVICE.
If you choose to use our SERVICE, then you agree to the collection and use of information in relation with this policy. The Personal Information that we collect are used for providing and improving the SERVICE. We will not use or share your information with anyone except as described in this Privacy Policy.
The terms used in this Privacy Policy have the same meanings as in our Terms of Use, unless otherwise defined in this Privacy Policy.
Who We Are
ABC Car Commercials Ltd., T/A Callanan Autos
Begrath, Collon Rd, Drogheda
Email: [email protected]
This Website is powered by CarsIreland / Digital Odyssey Ltd, who act as a data processor on our behalf.
Information Collection, Use, Retention and Deletion
For a better experience while using our SERVICE, we may require you to provide us with certain pieces of information that personally identify you, including but not limited to your name, phone number, and postal address. The information that we collect will be used to contact or identify you. If you provide this information via one of our contact forms then you will be required to tick a box which clearly states that you consent to us collecting and processing your information, your information is sent to us in the form of an email and no data about you is stored on our website server. Contacting us by phone or via our email address(es) also grants us consent to use your contact information in order to deal with your enquiry and to provide you with information now and in the future.
We will securely retain your information for as long as is deemed necessary in order to deal with your enquiry or provide you with a service you have requested. If you become a customer of ours by contracting with us for one of our services then we will retain your contact information for as long as you remain a customer and for a period of 30 days after you cease being a customer, or longer where we feel it may be necessary to prove or disprove any legal claims or settle contractual disputes.
Should you wish to have your details added to, amended or deleted please contact [email protected] and your request will be dealt with accordingly.
Legal Basis for Processing
We process your personal data based on:
- Consent – for example, where you tick a box to submit an enquiry via our contact form, or contact us directly by phone or email.
- Contract – where processing is necessary to provide a service you have requested or entered into with us.
- Legitimate interests – including improving our SERVICE, managing our business, and preventing fraud.
- Legal obligation – where required to comply with the law, including responding to lawful requests from law enforcement or regulators.
Information Sharing & Disclosure
We do not rent, sell, or share personal information about you with other people or non-affiliated companies except to provide products or services you’ve requested, when we have your permission, or under the following circumstances:
- We respond to subpoenas, court orders, or legal process (such as requests from law enforcement, e.g. An Garda Síochána), or to establish or exercise our legal rights or defend against legal claims.
- We believe it is necessary to share information in order to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, violations of our terms of use, or as otherwise required by law.
- We share your information with third parties, which include our accountants, advisors, business partners, independent contractors, and insurers which are either related to or associated with the running of our business, where it is necessary for us to do so or required by law for us to do so.
- We transfer information about you if our business is acquired by or merged with another company. In this event, you will be notified before information about you is transferred and becomes subject to a different privacy policy.
- CarsIreland / Digital Odyssey Ltd, who host and manage this website on our behalf.
Log Data
Whenever you visit our Service, we collect information that your browser sends to us that is called Log Data. This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser version, pages of our SERVICE that you visit, the time and date of your visit, the time spent on those pages, and other statistics. It does not contain information such as your name, email address etc.
Cookies
Cookies are files with small amount of data that is commonly used as an anonymous unique identifier. These are sent to your browser from the website that you visit and are stored on your computer’s hard drive.
Our website uses these “cookies” to collect information in order to improve our SERVICE. You have the option to either accept or refuse these cookies, and know when a cookie is being sent to your computer. If you choose to refuse our cookies, you may not be able to use some portions of our SERVICE. Please see our Cookies Policy page for more information.
Service Providers
We may employ third-party companies and/or individuals due to the following reasons:
- To facilitate our SERVICE;
- To provide the SERVICE on our behalf;
- To perform SERVICE related services; or
- To assist us in analysing how our SERVICE is used.
Please be informed that these third parties may be granted access to your Personal Information for a limited period of time in order to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.
Hosting and Email Servers
Our hosting and email servers are operated by a third party Hosting Provider. These servers are based in the United Kingdom and use the highest industry standards to ensure that they are protected from all forms of malicious attacks.
For security and competition reasons we do not disclose who our providers are here; however, should you require further information about our hosting arrangements, we can provide it should we establish that you have a legitimate right to know.
Transfers of Your Information Outside of the European Economic Area
We use two providers who may store data outside of the EEA, with the destination country being the USA. Where this occurs, we rely on appropriate safeguards recognised under GDPR, such as Standard Contractual Clauses approved by the European Commission. For more information on transferring data outside of the EU to the USA, please visit: https://ec.europa.eu/info/law/law-topic/data-protection/data-transfers-outside-eu_en
We value your trust in providing us with your Personal Information, thus we are striving to use commercially acceptable means of protecting it.
Please take notice that no method of transmission over the internet, or method of electronic storage is 100% secure and reliable, and we cannot guarantee its absolute security. By using our SERVICES you do so with the understanding that we bear no responsibility for any loss or liability associated with doing so. For further information see our Terms of Use.
We may use Google Products to collect data for marketing purposes, as such Google transfers the information that it collects via cookies (your IP address and information about your use of our website) and stores it outside the EEA (United States of America).
We may also use Google to store and back up information necessary for the provision of SERVICES to our clients. These pieces of information are also transferred and stored on Google’s Servers in the USA.
If you wish to review Google’s privacy policy you can do so here: https://www.google.com/policies/privacy/ and how they use the information collected by cookies here: https://www.google.com/policies/privacy/partners/
You can opt out of Google Analytics by installing the browser plugin here: https://tools.google.com/dlpage/gaoptout
Virtual Assistant (Pilot Feature)
This Website may provide access to an automated virtual assistant (“Assistant”) to support your interaction with the Website.
How the Assistant Works
The Assistant is an automated system designed to:
- Respond to general queries
- Provide vehicle information
- Help you submit enquiries or request contact
- Assist with arranging test drives or follow-up
The Assistant does not involve live dealership staff and is not monitored in real time.
Data Collected via the Assistant
When you use the Assistant, we may collect:
- Information you provide (e.g. name, phone number, email)
- Details of your enquiry or preferences
- Messages and interactions with the Assistant
How This Data Is Used
We use data collected through the Assistant to:
- Respond to your enquiry
- Generate and manage sales leads
- Allow the dealership to follow up with you
- Improve the Assistant’s performance and accuracy
Legal Basis for Processing
We process Assistant-related data based on:
- Legitimate interests (handling enquiries, improving services)
- Pre-contractual steps (at your request)
- Consent, where required
Data Sharing
Assistant data may be shared with:
- The relevant dealership
- CarsIreland / Digital Odyssey Ltd
- Service providers supporting the Assistant
AI & Service Improvement
Interaction data may be used:
- In anonymised or aggregated form to improve performance
- To test and refine automated responses
Where data cannot be fully anonymised, it will be handled in accordance with GDPR.
Lead Handling
Any contact details or enquiry data submitted via the Assistant:
- Will be treated the same as enquiries submitted through website forms
- Will be used by the dealership to respond to your request
Links to Other Sites
Our SERVICE may contain links to other sites. If you click on a third-party link, you will be directed to that site. Note that these external sites are not operated by us, therefore we strongly advise you to review the Privacy Policy of these websites as we have no control over, and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Children’s Privacy
Our SERVICES do not address anyone under the age of 13. We do not knowingly collect personal identifiable information from children under 13. In the case we discover that a child under 13 has provided us with personal information, we immediately delete this from our servers. If you are a parent or guardian and you are aware that your child has provided us with personal information, please contact us so that we will be able to take the necessary actions.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. Thus, we advise you to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. These changes are effective immediately, after they are posted on this page.
Data Protection and Your Rights in Relation to Your Information
You have the right to:
- Access your personal data;
- Request correction of inaccurate data;
- Request erasure of your data;
- Restrict the processing of your data in certain circumstances;
- Object to processing carried out on the basis of legitimate interests, or for direct marketing;
- Request data portability, where processing is based on consent or contract and carried out by automated means;
- Withdraw consent at any time, where processing is based on consent.
For further information about your rights, including any limitations which apply, please visit:
https://www.dataprotection.ie/docs/A-guide-to-your-rights-Plain-English-Version/r/858.htm
https://www.dataprotection.ie/docs/Accessing-Your-Personal-Information/r/14.htm
You can also find out further information about your rights, as well as information on any limitations which apply to those rights, by reading the underlying legislation contained in Articles 12 to 22 and 34 of the General Data Protection Regulation, which is available here: http://ec.europa.eu/justice/data-protection/reform/files/regulation_oj_en.pdf
You also have the right to lodge a complaint with the Data Protection Commission.
Data Requests
All requests regarding your data can be sent to [email protected]. If your request is deemed to be valid then it will be dealt with in the appropriate manner and timeframe as required by “Art. 15 GDPR Right of access by the data subject”. This includes “the right to request from the controller rectification or erasure of personal data or restriction of processing of personal data concerning the data subject or to object to such processing.”
To protect your data we will use all reasonable efforts to identify that you are who you say you are before releasing your data.
For more information visit: https://ec.europa.eu/commission/sites/beta-political/files/data-protection-overview-citizens_en.pdf
Data Breaches
In the highly unlikely situation that we suffer a data breach then we will inform all those affected in the appropriate manner and timeframe as required by “Art. 33 GDPR Notification of a personal data breach to the supervisory authority”. For more information on this visit: http://ec.europa.eu/newsroom/article29/item-detail.cfm?item_id=612052
Contact Us
For further enquiries about our Privacy Policy you may contact us at the following address:
ABC Car Commercials Ltd., T/A Callanan Autos
Begrath, Collon Rd, Drogheda
Email: [email protected]
Disclaimer & Credits
While every effort has been made to ensure that this website conforms to GDPR we make no claim that it does so. We will make whatever changes deemed necessary and within the appropriate timeframe should we be required to do so by the Office of the Data Protection Commissioner.
We claim no copyright over the content of this privacy statement, where it is legally deemed to be a breach of copyright we will amend accordingly if legally instructed to do so.
We make no claim as to the accuracy or legality of the information contained within this privacy policy or any other sections of our website.
